Data & Privacy

One Ex Bet Privacy
Policy

At one ex bet, your privacy matters. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no confusing legal language, just clear answers.

Last Updated: January 2025
Your Data Is Safe

One ex bet uses industry-standard encryption and strict access controls to protect your personal information. We never sell your data to third parties or use it for purposes beyond what's described in this policy.

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Our Commitments

How One Ex Bet Protects You

These are the core privacy commitments that one ex bet makes to every player on the platform.

End-to-End Encryption

All data transmitted between your device and the one ex bet platform is encrypted using TLS. Your login credentials, payment details, and personal information are never sent in plain text over any network.

No Data Selling

One ex bet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate your account and improve the platform experience.

Secure Data Storage

Personal data stored by one ex bet is held on secure servers with restricted access. Only authorised personnel with a legitimate operational need can access player data, and all access is logged and audited.

Minimal Data Collection

One ex bet only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal requirements. We do not collect data speculatively or beyond what is needed.

Your Rights, Respected

You have the right to access, correct, or request deletion of your personal data held by one ex bet. You can also object to certain types of processing. We respond to all data rights requests within a reasonable timeframe.

Marketing Opt-Out

If you have opted in to receive marketing communications from one ex bet, you can withdraw that consent at any time. Simply update your communication preferences in your account settings or contact support.

Contents

1 Who We Are

One ex bet is an online betting and gaming platform operating at https://one-ex-bet.net. We provide sports betting, live casino, slots, virtual sports, and related gaming services primarily to players in Bangladesh. When you register and use the one ex bet platform, we act as the data controller responsible for your personal information.

This privacy policy applies to all services offered by one ex bet, including the website, mobile app, and any communications we send to you. It explains how we handle your personal data from the moment you visit the platform to the point where your account is closed.

By registering an account or continuing to use the one ex bet platform, you confirm that you have read and understood this privacy policy. If you have questions, contact us at [email protected] before proceeding.

2 Data We Collect

One ex bet collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form, account settings
Financial Data bKash / Nagad / Rocket account number, transaction history Deposit and withdrawal requests
Technical Data IP address, device type, browser, operating system Automatically via cookies and server logs
Usage Data Pages visited, games played, bets placed, session duration Automatically via platform analytics
Communications Data Support chat transcripts, emails sent to one ex bet Customer support interactions

One ex bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

One ex bet uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which we process your data are:

  • Account management: To create, maintain, and operate your one ex bet account, including processing logins, account updates, and security checks.
  • Payment processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
  • Identity verification: To verify your age and identity as required by our operating policies and to prevent underage gambling.
  • Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the one ex bet platform.
  • Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the one ex bet support team.
  • Platform improvement: To analyse usage patterns and improve the one ex bet website, app, and gaming experience.
  • Responsible gaming: To monitor betting behaviour and identify players who may need support or intervention under our responsible gaming programme.
  • Marketing communications: To send you promotional offers and updates about one ex bet — only where you have given your consent to receive them.

4 Legal Basis for Processing

One ex bet processes your personal data on the following legal grounds:

  • Contract performance: Processing your data is necessary to fulfil the agreement between you and one ex bet — including operating your account and processing your bets and payments.
  • Legal obligation: Some processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
  • Legitimate interests: One ex bet has a legitimate interest in preventing fraud, securing the platform, and improving our services — provided these interests do not override your rights.
  • Consent: Where we send marketing communications or use non-essential cookies, we rely on your explicit consent. You can withdraw this consent at any time.

5 Data Sharing

One ex bet does not sell your personal data. We share your data only in the following limited circumstances:

  • Payment providers: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies governing how they handle your data.
  • Identity verification services: We may share identity documents with third-party KYC providers to verify your age and identity as required by our policies.
  • Game providers: When you play games on the one ex bet platform, limited technical data may be shared with the relevant game developer to operate the game correctly.
  • Legal authorities: One ex bet may disclose your data to law enforcement or regulatory authorities where required by law or in response to a valid legal request.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties who receive data from one ex bet are required to handle it securely and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

6 Cookies

One ex bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit the one ex bet website.

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
  • Analytics cookies: Help one ex bet understand how players use the platform so we can improve the experience. These are only set with your consent.
  • Preference cookies: Remember your settings and preferences, such as language and display options, so you do not have to re-enter them each visit.
  • Marketing cookies: Used to deliver relevant promotional content. These are only set where you have given explicit consent.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the one ex bet platform.

7 Data Retention

One ex bet retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business needs. Specific retention periods are as follows:

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years for financial compliance and dispute resolution purposes.
  • Customer support communications are retained for two years after the relevant issue is resolved.
  • Technical and usage data collected via cookies and analytics is retained for up to 13 months before being anonymised or deleted.

When data is no longer required, one ex bet securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8 Your Rights

As a one ex bet player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your account details and the specific request.

Right of Access

Request a copy of the personal data one ex bet holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data in your account.

Right to Erasure

Request deletion of your data where there is no longer a legal basis for us to hold it.

Right to Restriction

Ask one ex bet to limit how we process your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format to transfer elsewhere.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

One ex bet will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 60 days, and we will notify you if this is necessary.

9 Security

One ex bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

  • All data in transit is protected by TLS encryption. Data at rest is encrypted using industry-standard algorithms.
  • Access to player data within one ex bet is restricted on a need-to-know basis. All internal access is logged and regularly reviewed.
  • Our platform undergoes regular security assessments and penetration testing to identify and address vulnerabilities.
  • In the event of a data breach that poses a risk to your rights, one ex bet will notify affected players and relevant authorities as required by applicable law.

While one ex bet takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

10 Children

The one ex bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account or provided personal data to one ex bet, please contact us immediately at [email protected] and we will take prompt action to delete the data and close the account.

One ex bet uses age verification checks during registration to prevent underage access. If a player is found to be under 18 at any point, their account will be closed immediately and any funds returned to the payment source.

11 Policy Changes

One ex bet may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, one ex bet will make reasonable efforts to notify you directly — either via email or through an in-platform notification — before the changes take effect. Continued use of the one ex bet platform after a policy update constitutes your acceptance of the revised terms.

We encourage you to review this privacy policy periodically so you stay informed about how one ex bet protects your personal information.

12 Contact Us

If you have any questions about this privacy policy, want to exercise your data rights, or have a concern about how one ex bet handles your personal information, please get in touch with us:

  • Email: [email protected]
  • Live Chat: Available 24/7 through your one ex bet account dashboard.
  • FAQ: Visit the FAQ page for answers to common questions about your account and data.

One ex bet aims to respond to all privacy-related enquiries within 30 days. For urgent matters, live chat is the fastest way to reach our support team.

Play with Confidence at One Ex Bet

Your privacy is protected every step of the way. Register today and enjoy sports betting, slots, live casino, and virtual sports — with fast bKash and Nagad payments and round-the-clock support.

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